If an error message appears during test set-up, the first thing to do is to check the available usage points on the account. A test user can view remaining test usages by choosing the ‘Test licences’ tab of the ‘Preferences’ window (accessed via ‘Settings’). An account supervisor can see this information via the ‘Test licences’ tab after logging in. Enabling the ‘Advanced mode’ will display any resrved usage points. If the number displayed in the usages (credits) column (1) for a particular test is matched by the number displayed in the ‘reserved’ column (2), no further test sessions can be arranged for that test.
In such cases, it is worth reviewing the logbook for old test session invites that can be cancelled (thus freeing up reserved usage points). If no reserved usages can be cancelled, simply contact us to order more.