An administration usage point is only deducted when a test has been successfully completed. A complete listing of test usages can be found in the settings. 

 A test user can view remaining test usages within the ‘Test licences’ tab of the ‘Preferences’ window (accessed via ‘Settings’). An account supervisor can see this information via the ‘Test licences’ tab after logging in.

Note that the usages displayed here relate to the account as a whole, which may have one or more test users connected to it. 

If an error message appears during test set-up, the first thing to do is to check the available usage points on the account. A test user can view remaining test usages by choosing the ‘Test licences’ tab of the ‘Preferences’ window (accessed via ‘Settings’). An account supervisor can see this information via the ‘Test licences’ tab after logging in. Enabling the ‘Advanced mode’ will display any resrved usage points. If the number displayed in the usages (credits) column (1) for a particular test is matched by the number displayed in the ‘reserved’ column (2), no further test sessions can be arranged for that test. 

In such cases, it is worth reviewing the logbook for old test session invites that can be cancelled (thus freeing up reserved usage points). If no reserved usages can be cancelled, simply contact us to order more. 

Yes. To compare more than one set of test results for the same test taker, see here. To compare more than one set of test results for different test takers, see here. 

Yes. Candidates can be imported via CSV file. Please find this option in the test takers area.

All data collected and stored in HTS 5 (via the online portal) is hosted in a professional data centre in Göttingen, Germany in accordance with the German Federal Data Protection Act, as well as the EU Data Protection Directive. Full details are available here.

Installed installation options are also available. Contact us for more information. 

The HTS 5 online portal requires a Javascript-enabled web browser with cookies enabled. An overview of the supported operating systems and browsers is available here. Other operating systems/browsers may work, but are not specifically supported. 

Yes. Using bulk testing, it is possible to specify the data requested from test takers. 

There are currently two bespoke editions of HTS 5: Basic and HR. More information is available here. 

There are several methods for keeping track of test sessions and test takers. The logbook provides a history of all previously set-up test sessions. Using ‘Groups’ and ‘Categories’ when setting up test sessions allows for easy filtering, search and selection of test takers.

It is also possible to set up email notifications that will alert the test user to every successful test completion. This can be done via the ‘General’ tab of the ‘Preferences’ window (accessed via ‘Settings’). 

The re-entry TAN enables a test taker to resume a test session if the test has been paused (either intentionally by the test taker or due to a technical fault).